Refund policy

UNIQ10.com is operated by FarShaFa AB (Org.nr 559543-8952, VAT No. SE559543895201), Näsbychaussén 17 B, 1003, 291 35 Kristianstad, Sweden. For anything to do with a return or a refund, contact support@uniq10.com or call +46 73 923 94 21.

Your right to withdraw

If you are a consumer resident in the EU or EEA, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period expires 14 days from the day on which you, or a third party you have named other than the carrier, take physical possession of the goods. Where an order is delivered in more than one shipment, the period runs from the day you receive the last item.

To exercise the right of withdrawal, tell us your decision in a clear statement before the 14 days expire. Email support@uniq10.com with your order number. You may use the standard model withdrawal form, but you are not required to.

How to start a return

Email support@uniq10.com with your order number, which item or items the return concerns, and - if the item arrived damaged or is not what you ordered - photographs.
We reply with return instructions, including where to send the item and how to package it.
Wait for those instructions before sending anything back.

We do not publish a standing return address. Where a return should be sent depends on the item and where it was dispatched from, so the correct address is issued for each return individually. An item sent back without instructions from us may not be traceable to your order, and we may be unable to process a refund for it.

Condition of returned goods

Return items in the condition you received them, complete with all parts and accessories, and packaged well enough to survive the journey back. You are free to handle and inspect goods as you would in a shop. You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and we may reduce your refund to reflect that.

Cost of returning goods

Where you withdraw from a purchase without the item being at fault, you bear the direct cost of returning the goods. Where an item arrives faulty, damaged, or not what you ordered, we cover the cost of the return.

Damaged, faulty or incorrect items

Contact support@uniq10.com as soon as you can after delivery, with your order number and photographs of the item and its packaging. We will arrange a replacement, a repair, or a refund. Nothing in this policy limits your statutory rights as a consumer, including the statutory guarantee covering goods that do not conform to the contract.

Refunds

Once we have received the returned item, or proof that you have sent it back, we refund all payments received from you - including the standard delivery cost of the original order - within 14 days. Refunds are issued to the original payment method. We do not charge a fee for making a refund. If you chose a faster or more expensive delivery option than our cheapest standard option, we refund the standard amount.

When the right of withdrawal does not apply

Under EU consumer law as implemented in Sweden, the right of withdrawal does not apply to certain goods, including:

goods made to your specification or clearly personalised;
sealed goods that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery;
goods that, by their nature, become inseparably mixed with other items after delivery.

Your statutory rights in respect of faulty or non-conforming goods are unaffected by these exclusions.