Shipping policy

UNIQ10.com is operated by FarShaFa AB (Org.nr 559543-8952, VAT No. SE559543895201), Näsbychaussén 17 B, 1003, 291 35 Kristianstad, Sweden. Questions about a shipment: support@uniq10.com or +46 73 923 94 21.

Processing before dispatch

Every order is processed before it is dispatched. Processing covers checking the order and preparing it for shipping, and happens on business days. Orders placed on a weekend or a public holiday begin processing on the next business day. Processing is separate from delivery: any delivery estimate begins once the item has left the dispatch point, not when you place the order.

Delivery times

Delivery times vary by product and by destination. We do not operate a single delivery time across the catalogue, and we do not guarantee a delivery date. Where an estimate is available for your item and your address, it is shown during checkout and in the information you receive after ordering. An estimate is an estimate - it is not a guaranteed date.

Orders containing more than one item

Items in the same order may be dispatched from different locations and may therefore arrive separately, at different times, in separate packages. Receiving part of your order does not mean the rest is lost. Where tracking is available, you receive tracking for each shipment.

What can affect delivery

Delivery can be affected by carrier handling and backlogs, customs and import processing, weather, industrial action, and local conditions at the destination. These are outside our control and outside the control of any estimate given at checkout.

Customs, duties and import taxes

Orders shipped to some destinations may attract import duties, taxes or customs charges. These are set by the destination country, not by us. Where such charges apply and are not collected at checkout, they are the responsibility of the recipient. We cannot tell you in advance what they will be, and we cannot declare a shipment as a gift or state a value other than the actual one.

Delayed orders

If your order is materially delayed - tracking has not moved for an extended period, or delivery is well past the estimate you were given - email support@uniq10.com with your order number and we will take it up with the carrier. If we cannot deliver within a reasonable further period, you may cancel the order and receive a refund, in line with our Return and Refund Policy and your statutory rights.

Delivery addresses

Please check your delivery address before completing checkout. If an address is wrong, email support@uniq10.com immediately - we can often correct it before dispatch, but not after. A parcel returned to sender because the address was incorrect or incomplete may incur a further delivery cost.

Parcels held for collection

Where a carrier holds a parcel for you to collect, please collect it within the window the carrier states. A parcel returned to us unclaimed is handled as a return - contact support@uniq10.com and we will tell you what happens next.